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Cancellation Policy

Right of Cancellation

You may declare the cancellation of your contract within 14 days without giving any grounds. The period for revocation is 14 days and begins earliest upon receipt of the goods by you or a third party, other than the carrier. The period for revocation for services is 14 days and begins with the day the contract was concluded.

To exercise your right of cancellation you must send us an unequivocal declaration (e.g. a letter, fax or email) addressed to (Dynamic Billard Organisation GmbH, Konrad-Zuse-Straße 15, 66459, Kirkel-Limbach, vertrieb@dynamic-billard.de, +49 6841 993030, +49 6841 993019) which states your decision to cancel the contract. To do so you can use this pdf form but it is not mandatory to use this form. You can also cancel in any other written form or use the electronic cancellation form on our website. Should you use our electronic form we will send you (e.g. an email) to confirm that we have received your cancellation declaration without delay.
To observe the revocation period, it is sufficient to send the declaration before the period for revocation (within 14 days) has expired.

Consequences of Cancellation for goods

Should you cancel this contract, we must refund all payments sent by you, including shipping costs (excluding extra costs, caused by your chosen non-standard delivery with higher cost) as quick as possible but within 14 days at the latest after we have received your declaration of cancellation. For the refund, we will use the same payment method that you have used to pay us in the original transaction if not otherwise agreed upon. In no instance, will the refund have additional costs. We can deny refund until we have received the goods or proof that the goods have been sent to us, depending which occurs first.

You must send the goods back to us or hand them over to us without delay and no later than within 14 days after the day of your declaration of cancellation of the contract. To observe the revocation period, it is sufficient to send the goods back to us before the period for the revocation (within 14 days) has expired. You must pay the immediate costs of the return shipment. For goods that cannot be send back in a normal way by post, the return costs will be identical with the flat shipping rate we display in our online shop for the goods plus 10% additional costs. In that case, we will arrange the pick-up of the goods after we agreed on a time and place with you. Should the actual costs be lower than the flat shipping rate, displayed in our online shop, the lower price will apply. An overview of your flat shipping rates can be found here.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.

The right to cancellation for goods does not apply to the following contracts:
Contracts for the delivery of goods, which are manufactured to customer specifications or have clearly been tailored for personal needs. Audio or Video recordings or software, in cases where the delivered data carriers have been unsealed by the user.

Consequences of Cancellation for services
Should you cancel this contract, we must refund all payments sent by you, including shipping costs (excluding extra costs, caused by your chosen non-standard delivery with higher cost) as quick as possible but within 14 days at the latest after we have received your declaration of cancellation. For the refund, we will use the same payment method that you have used to pay us in the original transaction if not otherwise agreed upon. In no instance, will the refund have additional costs. We can deny refund until we have received the goods or proof that the goods have been sent to us, depending which occurs first.
In case you have requested to begin the services within the period for revocation, you must pay a reasonable price which is in proportion to the extent of the services already provided in comparison with the full coverage of the contract before you have exercised the right of revocation concerning this contract.

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